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Privacy Policy

Our commitment to privacy protection

Findhelp is committed to protecting your privacy. We comply with fair information practices and applicable legislation in handling your personal information.

Personal information we collect

Personal information is information about an identifiable individual.

Findhelp collects the following information about volunteers through the Spark website: name, home address, language preference, personal interests and search and contact history.

The reason for collection

Findhelp collects and uses personal information from volunteers via the Spark website for the following purposes:

  • to administer the Spark website and service;
  • to tailor our communications with you so they are most likely to meet your interests;
  • to notify you of new opportunities that match your interests and are located near you

Information displayed on the Spark website

Volunteers who have signed up may choose to post a volunteer story (profiles cannot be viewed by others). Volunteers who choose to post a volunteer story should understand that the following information will be displayed on the Spark website:

  • Name on volunteer profile (stories can also be submitted anonymously)
  • Story image and/or video
  • Name of organization helped
  • Description of volunteering experience
  • Impact of volunteering  

Before a story can be submitted, the volunteer must confirm that a) s/he is over 18 years of age and b) s/he has read and agrees with the terms of service

Volunteers may delete their volunteer profile at any time. To request removal of your profile or content related to you please send an email to requesting removal.

Disclosure of personal information

Findhelp does not sell, rent or trade the personal information it collects via the Spark website. Findhelp does not routinely disclose personal information to third-parties.

Findhelp may retain vendors who require access to your personal information to provide services to Findhelp. Findhelp employs due diligence in retaining and managing such vendors.

Use of cookies

The Spark website uses persistent cookies to enable the functions of the website and for tracking performance, including by:

  • preserving and expiring visitor sessions on the site (e.g. preserving data between steps of a process; and ending the session after a period of inactivity);
  • storing font size preferences on the site; and
  • enabling web analytic tools in order for us to track and improve website performance and to improve our ability to meet your information needs.

If you wish to opt-out of cookies, you should review the help documentation for your browser software to decline or selectively decline cookies.

Contact information

Findhelp’s Privacy Officer is responsible for supporting our compliance with this policy. You may contact our privacy officer regarding access to or correction of personal information or if you have any privacy concerns related to the Spark website at