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IS Tier 1 Volunteer


  • WHERE
    Ottawa, ON
  • WHEN
    Feb 5 - Mar 31, 2020

DESCRIPTION

Ottawa, Mississauga, Thunder Bay, Timmins

Responsibilities

Operational Management
Disaster Management IT Kits.
• Inspect Kits returned from the field. Ensure all equipment is functioning properly. Repair and/or replace defective equipment. Check for and update equipment as required. Check for and replace missing equipment and consumables as required.
• Inspect stored Kits on a quarterly basis. Check for and update equipment as required.
• Maintain documentation related to the Kits.

Deployment
• Assist with setting up, operating, and taking down the Kits as necessary.
• Assist users with IS related requests.
• Assist IS Staff with tasks as necessary.

Operations
• Assist IS Staff with daily tasks as necessary.
• Record, track and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Test fixes to ensure problem has been adequately resolved.

Position Requirements

Knowledge & Experience
• Working knowledge of hardware and software, including:
o Windows PCs. Printers. Wi-Fi gateways. Network switches.
o Apple devices, iPhone, iPad.
o Microsoft Office.
• Excellent interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Solid written and verbal English-language skills
• Knowledge of French is an asset. (French is required in Quebec locations)
• Experience at working both independently and in a team-oriented, collaborative environment
• Experience with the CRC as a paid or unpaid worker is a definite asset

Personal Attributes
• Exceptional customer service skills.
• Ability to present ideas in user-friendly language.
• Strong analytical and problem-solving abilities.

Availability
• IS Disaster Management volunteers will be placed on an availability list for assisting during CRC responses to small and larger scale disasters. While not an obligation of the position, availability to respond is a definite asset
• IS Operations; 1 day per week for a minimum of 8 weeks or more. (Work schedule is negotiable)

Working Conditions
• Lifting and transporting of moderately heavy objects, such as computers and peripherals
• Much of the work is performed in an office environment
• In times of disaster, the volunteer may be asked to perform work in an environment that has modified health and safety considerations

Who You'll be Assisting

Canadian Red Cross - Volunteer Resource Services

Our Mission: The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world.

Our Network: The Canadian Red Cross Society is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement.

Our Vision: The Canadian Red Cross is the leading humanitarian organization through which people voluntarily demonstrate their caring for others in need.

Our Values: Our actions and decisions will be based upon: humanitarian values, as expressed in our Fundamental Principles; respect, dignity and care for one another within and outside of Red Cross, and integrity, accountability, effectiveness, and transparency.


CONTACT INFORMATION

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TAGS

Who You'll be Assisting

Canadian Red Cross - Volunteer Resource Services

Our Mission: The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world.

Our Network: The Canadian Red Cross Society is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement.

Our Vision: The Canadian Red Cross is the leading humanitarian organization through which people voluntarily demonstrate their caring for others in need.

Our Values: Our actions and decisions will be based upon: humanitarian values, as expressed in our Fundamental Principles; respect, dignity and care for one another within and outside of Red Cross, and integrity, accountability, effectiveness, and transparency.