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Markham Chat Responder Volunteer


  • Virtual Opportunity
  • WHEN
    May 26 - Jul 6, 2021

COVID-19 notes:

  • We have relaxed criteria for posting volunteer opportunities due to the urgent need for COVID-19 Response. Volunteers are responsible for confirming the legitimacy of the group or organization(s) they are working with. Never hand over money or confidential information to groups looking for volunteers. SPARK does not vett volunteer opportunities on the site. Before agreeing to volunteer, remember to do a background check on the organization and staff you'll be working with. Ensure they are a registered nonprofit and that they are taking appropriate health and safety precautions
  • Please confirm that the organization you want to volunteer with can ensure your safety.

DESCRIPTION

Job Description
Why Join Certified Listeners Society?
We are a not-for-profit organization based in Ontario, Canada built by a community of people dedicated to providing early-stage emotional support to anyone who needs it 24 hours a day, 7 days a week, 365 days a year. We are not a crisis helpline. We believe that by serving the masses to navigate the challenges of our lives, with early-stage and real-time Emotional Support interventions, we can help individuals make better mental health lifestyle choices to live better, happier, healthier lives.

The Role
This is an opportunity to volunteer from home. Reporting to the Certified Listener Program Manager all volunteers are carefully screened and fully trained prior to taking emotional support chats. Throughout their volunteering experience, volunteers receive ongoing professional support and in-service education sessions. Experienced volunteers gain many life and communication skills which translate into other aspects of their daily lives.

What will you do:
You will be an online chat responder providing emotional support on our online chat platform.
· Providing immediate and confidential support (chat, etc.) using agency procedures and policies
· Providing information and referrals when appropriate
· Understanding what to do if you are concerned about a person’s safety
· Work with callers/chatters, volunteers, and staff in a respectful and professional manner
· Letting callers know your listening and someone cares
· Letting the person know there is someone here to provide individual support

What will you NOT be doing:
· Certified Listeners are not therapists or hold themselves out to be
· Telling people what to do or how they should live their lives
· You are not providing crisis intervention
· You are not providing addiction counseling

Responsibilities:
To work at least three 4-hour shifts per week (12 hours per week) for a period of at least 4 months (or a comparable number of hours) after successful completion of screening and training.
NOTE: There is flexibility in scheduling, and you will be able to choose weekly shifts that best suits you from six designated times.

What are we looking for:
• Keyboarding skills
• Excellent communication skills
• Ability to build a relationship and convey empathy and emotion through an online platform
• Capacity to remain calm and effective in challenging situations
• Non-judgmental and accepting of diverse values and beliefs
• Reliability and punctuality
• Ability to work independently
• Good self-awareness and common sense
• Emotional resilience, stability and maturity
• Proficiency in the English language – specially written
• Open to feedback and continuous development
• Access to a computer with reliable internet connectivity
• Access to a private space at home for the duration of your volunteering shift
• Adherence to Certified Listeners Society policies, procedures and online chat guidelines
• Ability to support Certified Listeners Society phil

Who You'll be Assisting

organization logo

Certified Listeners Society

Feeling down and need to connect to someone? Our Certified Listeners are here to listen, support you, and guide you in the right direction.

Connect for free with the first available Certified Listener. All of our Certified Listeners are volunteers and have been trained and meet our Core Competencies and Code of Ethics.


CONTACT INFORMATION

TAGS

Who You'll be Assisting

organization logo

Certified Listeners Society

Feeling down and need to connect to someone? Our Certified Listeners are here to listen, support you, and guide you in the right direction.

Connect for free with the first available Certified Listener. All of our Certified Listeners are volunteers and have been trained and meet our Core Competencies and Code of Ethics.