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Friendly Callers Senior Support Program

  • Virtual Opportunity
  • WHEN

COVID-19 notes:

  • We have relaxed criteria for posting volunteer opportunities due to the urgent need for COVID-19 Response. Volunteers are responsible for confirming the legitimacy of the group or organization(s) they are working with. Never hand over money or confidential information to groups looking for volunteers.
  • Please confirm that the organization you want to volunteer with can ensure your safety.


All volunteers will attend a training program that will consist of core information about mental health and addictions. Volunteers will also be trained on specific policies and procedures that are relevant to this position. The required training will be completed prior to beginning.

Role Description and Primary Responsibilities:

Provide confidential supportive listening and information as necessary to older adults who have been referred or have self-referred to the program with the intention of meeting the following outcomes:
→ Social contact with other people- increase connection
→ Increase in feelings of value
→ Increase in self-worth
→ Establishment of meaningful connection
→ Improvement in physical and emotional health
→ General well-being and improvement of quality of life
→ Prevention as safety concerns are identified early allowing for early intervention

Assess and triage crisis calls when needed and link callers to Reach Out and the Crisis Response Line when necessary.

Utilize a database and other resources to provide community referral information to participants.

Maintain accurate data collection and enter relevant information into the database.

Role Specifications and Required Qualifications:

Current Vulnerable Person’s Sector Check.
Sensitivity to the variety of issues that callers will be presenting with, including mental health and/or addictions.
Some knowledge of mental health and/or addictions, CMHA Middlesex Programs & Services and community resources.
Experience working with individuals from diverse backgrounds.
Fluency in French, or another second language, would be an asset to this position.

Physical and Mental Requirements:

Must be able to sit for a few hours at a time.
Must be able to maintain a calm demeanor and stay focused in a changing environment;
Must be able to steer conversations to remain appropriate, welcoming, safe, and non-judgmental.

Who You'll be Assisting

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CMHA Middlesex

We encourage individuals at all stages of their mental health journey.


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