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First Contact Support Volunteer


  • WHERE
    Ottawa, ON

DESCRIPTION

Application deadline: February 29,2020

To provide support to operations through client’s interaction and administrative support.

Duties & Responsibilities:
Assist clients as assigned by staff; duties may include but may not be limited to providing the following: translation, interpretation, orientation, intake
Provide referrals and information over the phone or in person
Contact community agencies for information
Revise and update program materials
On-call possibilities for interpretation purposes
General administration support (fax, photocopy, etc.)
Light tidying up
Accompany clients to appointments when needed
May be asked at short notice to help out on other dates then assigned (have a flexible schedule)
Other duties as assigned

Skills, Knowledge, Behaviour:
Organizational skills, record keeping, computer skills (Microsoft, Excel, Power Point)
Experience with refugees, newcomers, homeless and under-housed individuals an asset
Experience in social service field an asset
Mature, patient, professional, reliable
Professional and courteous telephone manners
Required learning: The Red Cross Movement’s History and Principles, Refugee Determination Process, Community Resources, and Settlement Issues

Prerequisites:
Police reference check
Adhere to confidentiality policy and guidelines
Good communication skills
Second language beneficial: Spanish, Farsi, French, or Arabic

Time Commitment:
Minimum 4 to 5 hours per shift, per week, weekday shifts; 6 month to a year minimum

Training Available:
Introduction to the Red Cross/Red Crescent Movement
Program training and orientation (clients served, shelter lists, refugee determination process, community resources, etc.)
Others

Benefits/Opportunities:
Working in a multicultural environment
Opportunity to attend workshops/trainings
Gaining knowledge about community resources and refugee issues
Developing an understanding of social justice and equity issues
Employment skills, communication, administration

To apply, please head to our online application
(https://trr.tbe.taleo.net/trr01/ats/careers/requisition.jsp?org=CRCS&cws...)

Who You'll be Assisting

Canadian Red Cross - Volunteer Resource Services

Our Mission: The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world.

Our Network: The Canadian Red Cross Society is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement.

Our Vision: The Canadian Red Cross is the leading humanitarian organization through which people voluntarily demonstrate their caring for others in need.

Our Values: Our actions and decisions will be based upon: humanitarian values, as expressed in our Fundamental Principles; respect, dignity and care for one another within and outside of Red Cross, and integrity, accountability, effectiveness, and transparency.


CONTACT INFORMATION

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TAGS

Who You'll be Assisting

Canadian Red Cross - Volunteer Resource Services

Our Mission: The Canadian Red Cross mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world.

Our Network: The Canadian Red Cross Society is part of the largest humanitarian network in the world, the International Red Cross and Red Crescent Movement.

Our Vision: The Canadian Red Cross is the leading humanitarian organization through which people voluntarily demonstrate their caring for others in need.

Our Values: Our actions and decisions will be based upon: humanitarian values, as expressed in our Fundamental Principles; respect, dignity and care for one another within and outside of Red Cross, and integrity, accountability, effectiveness, and transparency.