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Distress Line Volunteer


  • Virtual Opportunity
  • WHEN
    May 7, 2020 - Dec 31, 2024

COVID-19 notes:

  • We have relaxed criteria for posting volunteer opportunities due to the urgent need for COVID-19 Response. Volunteers are responsible for confirming the legitimacy of the group or organization(s) they are working with. Never hand over money or confidential information to groups looking for volunteers.
  • Please confirm that the organization you want to volunteer with can ensure your safety.

DESCRIPTION

Through this role you will have the opportunity to safely volunteer from the comfort of your own home. All volunteers are provided with online training and the necessary support to safely and responsibly support local community members.

Key Accountabilities
• Use a strength-based and solution-focused practice when
supporting local community members
• Provide emotional support and referrals to community
members, as needed
• Complete relevant respondent documentation/profiles of calls
taken
• Consistently demonstrate key social service skills such as:
Active Listening, Empathy, Etc.
• Act in accordance with ministry and agency regulations
• Ensure a holistic, quality approach to client care consistent
with FCSSGW’s Mission, Vision, Values and Strategic Plan
• Volunteer at a minimum of 8 hours per month

Qualifications
• Minimum 18 years of age
• Preferred previous experience in a human services field or
related training or experience (e.g. social work, psychology,
DSW designation, etc.)
• Knowledge and understanding of community services and
their functions
• Experience with crisis intervention and case management an
asset
• Demonstrated proficiency in operation and use of a computer,
related technologies and software required for the role (i.e.
iCarol, Microsoft Office suite of programs)
• Available to volunteers days, evenings and/or weekends
• Willingness to attend mandatory training sessions

Who You'll be Assisting

organization logo

Family Counselling and Support Services for Guelph-Wellington, Distress Line

FCSSGW is a multi-service agency that provides many different social services to community members residing in Guelph-Wellington. We currently have a Distress Line Program that has been able to provide support to isolated and marginalized members of the community.

CONTACT INFORMATION

TAGS

Who You'll be Assisting

organization logo

Family Counselling and Support Services for Guelph-Wellington, Distress Line

FCSSGW is a multi-service agency that provides many different social services to community members residing in Guelph-Wellington. We currently have a Distress Line Program that has been able to provide support to isolated and marginalized members of the community.