Want to help welcome refugees to Ontario? Click here.

Administrative Assistant for Income Tax Clinic


  • WHERE
    Toronto, ON

DESCRIPTION

Want to Feel Appreciated and Give Back to your Community? Join our Team and Become an Administrative Volunteer.

Position Summary:  

As an administrative volunteer with the WoodGreen Community Services - Financial Empowerment Program, you will:

* Provide support and high quality customer service to a diverse group of clients

* Maintain appointment database and ensure clients are properly booked for an appointment

* Confirm client eligibility for an appointment and provide information regarding what documents the client needs to bring with them for their appointment

* Book appointments for clients both over the phone and with clients in-person

* If applicable, provide assistance during the tax clinic by checking people in for their appointments, answering clients questions and managing the flow of the income tax clinic  

* If applicable, volunteer may be required to perform interpretation services for clients who have limited English-speaking skills 

Program Overview: 

WoodGreen's Financial Empowerment Program serves to both alleviate and help people transition out of poverty by leading in the use of innovative approaches to directly address problems in the financial dimensions of the lives of low-income individuals. One of the ways we serve clients is through our annual Community Volunteer Income Tax Program (CVITP) in partnership with the Canada Revenue Agency. WoodGreen's CVITP has a tremendous impact on the community: we serve over 5,000 clients completing over 7,000 tax returns. Our volunteers help us put millions of dollars back into the community by ensuring marginalized populations have access to professional, free tax filing services and in turn access vital financial benefits.

As an Administrative Volunteer, you will work in a fast-paced environment to provide a critical service to a diverse group of clients. Through this opportunity, you will have the ability to connect to your community and make a difference. At our income tax clinic, we work in a group setting allowing you to meet and connect with a large group of volunteers. We offer reference letters to all committed volunteers and provide TTC tokens for each volunteer shift.

Qualifications: 

* Excellent customer service skills  

* Experience with computers, office equipment and comfortable learning to use new database/software

* Excellent communication and interpersonal skills

* Excellent organizational skills to keep a clear record of data

* Punctual and committed 

* Ability to work in fast-paced environment with a diverse group of clients 

* Able to commit to two 3-hour volunteer shifts per week

* Second language is an asset

Commitment: 

Volunteers are an integral part of the income tax clinic. Your gift of time, talent and energy is crucial to the success of the organization. We require volunteers to commit to two 3-hour shifts per week. Volunteers have the option to volunteer two half-day shifts or one full day shift, based on their availability.

 Shift Times and Locations:

Volunteer shifts are offered at 815 Danforth Avenue from Monday to Thursday and Friday mornings. 

Shift times:

* Morning Shift - 9 am to 12 pm

* Afternoon Shift - 1 pm to 4 pm  

Screening Requirements:

Requirement                                         Required prior to start?

2 reference checks                                Yes

Vulnerable sector screening                 Yes

Training:

Course Name                               Timelines for Completion        Status (mandatory or optional)

WoodGreen Orientation               Prior to start                             Mandatory

 

To apply for this position, please forward your resume to volunteer@woodgreen.org or call 416-645-6000 x1930 if you require more information.

Please indicate the role you're applying for when contacting us.

Thank you for making a difference in your community!

Who You'll be Assisting

WoodGreen Community Services

WoodGreen Community Services is one of the largest social service agencies in Toronto. A founding United Way of Toronto member agency, WoodGreen has grown to span 36 locations and serves 37,000 people each year.


CONTACT INFORMATION

TAGS

Who You'll be Assisting

WoodGreen Community Services

WoodGreen Community Services is one of the largest social service agencies in Toronto. A founding United Way of Toronto member agency, WoodGreen has grown to span 36 locations and serves 37,000 people each year.