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?Using a solution-focused practice, you will be required to engage with distressed community members through our telephone services and provide them with emotional support
?Complete relevant respondent documentation/profiles
?Consistently demonstrate key social service skills such as: Active Listening, Empathy, Etc.
?Act in accordance with ministry and agency regulations
?Ensure a holistic, quality approach to client care consistent with FCSSGW?s Mission, Vision, Values and Strategic Plan